Privacy Policy for Tyre Pressure App

Introduction

Welcome to the Tyre Pressure app and web app. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you use our services, including the Tyre Pressure app and associated web applications. By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

User Management

To register and manage user accounts, we collect a variety of personal information:

Full Name: To identify you within our system.
Contact Information: This includes your email address and phone number, which are used for account verification, communication, and recovery purposes.
Vehicle Details: Information about your vehicle, such as make, model, and license plate, which helps us provide accurate service.
Society/Locality: Your residence details, which help us facilitate service within specific communities.

Purpose of Collection:

To create and manage user profiles.
To differentiate between service providers (technicians) and customers.
To facilitate communication and service delivery.

Scheduling and Appointments

To efficiently manage scheduling and appointments, we collect:

Appointment Details: Information such as dates, times, and specific service details to organize and manage your appointments.
Customer Preferences: Preferences for appointment scheduling, which help us tailor the service to your needs.

Purpose of Collection:

To provide a user-friendly scheduling system for both customers and service providers.
To ensure appointments are managed efficiently and to the customer's convenience.

Vehicle Log

For maintaining accurate service records, we collect:

Tyre Pressure Data: Initial and final tyre pressure readings before and after service to ensure the quality and accuracy of the service provided.

Purpose of Collection:

To create a digital logbook for service providers.
To ensure the integrity and quality of the service provided.

Notifications and Alerts

To keep you informed and up-to-date, we collect:

Notification Preferences: Your preferred methods for receiving notifications, such as email or push notifications.

Purpose of Collection:

To send automated reminders about upcoming appointments.
To notify service providers of new appointment requests and emergency service requests.
To avail & educate for the essential products and services for the vehicle.

Emergency Service

To facilitate prompt response to emergency requests, we collect:

Location Information: Specific locations where emergency services are needed.
Preferred Time: The preferred time for the emergency service to be carried out.

Purpose of Collection:

To enable customers to request emergency tyre & jump start services efficiently.
To notify available service providers of the emergency request promptly.

Customer Feedback and Ratings

To continuously improve our services, we collect:

Feedback and Ratings: Ratings (e.g., 1 to 5 stars) and written comments from customers about the service received.

Purpose of Collection:

To allow customers to provide feedback on services rendered.
To help service providers view and improve based on customer feedback.

Payment Integration (Optional)

If our services involve payments, we collect:

Payment Information: Details such as credit/debit card information and digital wallet details to facilitate transactions.
Transaction History: Records of completed transactions for reference and auditing purposes.

Purpose of Collection:

To securely process payments for services.
To generate and manage digital receipts for transactions.

Vehicle Tracking and Assignment

For managing and tracking service vehicles, we collect:

GPS Location Data: Real-time GPS tracking data to monitor the location of service vehicles.
Vehicle Assignment Details: Information about which vehicles are assigned to which service providers.

Purpose of Collection:

To ensure efficient vehicle management.
To provide accurate location updates to administrators and service providers.

Employee Management

To manage our employees effectively, we collect:

Employee Information: Full name, contact information, role, hourly rates or salaries, and tax information.

Purpose of Collection:

To maintain a comprehensive employee database.
To manage roles, salaries, and contact details efficiently.

Work Log and Hours Tracking

For calculating salaries and tracking work hours, we collect:

Work Log Data: Information such as start and end times of work sessions, number of air-filling sessions completed, bonuses, and incentives.

Purpose of Collection:

To provide a user-friendly interface for logging work hours.
To capture accurate data for salary and wage calculations.

Automated Calculations

To automate salary processing, we use:

Work Log Data: Information from work logs to calculate salaries based on logged hours and rates.

Purpose of Collection:

To ensure accurate and timely salary calculations.
To incorporate overtime pay and other earnings or deductions.

Payment Processing

To facilitate salary payments to employees, we collect:

Payment Processing Information: Methods for processing payments securely.

Purpose of Collection:

To integrate secure payment gateways for salary disbursement.
To generate digital pay stubs or statements for employees.

Reporting and Analytics

To generate reports and analyze operational data, we use:

Analytical Data: Information on salary expenses, work hours, and incentives to help administrators make data-driven decisions.

Purpose of Collection:

To provide tools for administrators to generate detailed reports.
To facilitate data analysis and visualization for better decision-making.

How We Use Your Information

We use the information we collect for the following purposes:

Register and Authenticate Users: To ensure only authorized users can access our services.
Schedule and Manage Appointments: To provide efficient scheduling and appointment management.
Record and Log Vehicle Service Details: To maintain accurate service records.
Send Notifications and Alerts: To keep users informed about their appointments and service requests.
Process Emergency Service Requests: To respond promptly to emergency service requests.
Collect Feedback and Improve Services: To gather user feedback and continuously improve our services.
Process Payments and Manage Transaction History: To securely handle payments and maintain transaction records.
Track and Manage Service Vehicles: To monitor and manage service vehicles effectively.
Calculate and Process Employee Salaries: To ensure accurate and timely payment of salaries.
Generate Reports and Perform Data Analysis: To provide insights and facilitate data-driven decisions.

How We Protect Your Information

We implement various security measures to protect your information:

Data Encryption: We use encryption to protect sensitive data in transit and at rest.
Access Controls: Access to your information is limited to authorized personnel only.
Regular Security Audits: We conduct regular security assessments to identify and mitigate risks.
AWS: We utilize Amazon Web Services ("AWS") servers for the management and handling of data.

Sharing Your Information

We do not share your personal information with third parties except in the following cases:

With Your Consent: We will share your information with third parties only when you have given us explicit permission to do so.
For Legal Compliance: We may disclose your information if required by law or in response to legal processes.
For Service Provision: We may share your information with service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are not allowed to use your information for any other purpose.

Your Rights and Choices

You have the following rights regarding your information:

Access and Correction: You can request access to and correction of your personal information.
Data Deletion: You can request the deletion of your personal information.
Opt-Out: You can opt out of receiving certain communications from us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and app. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: support@tyrepressure.co.in
Phone: (+91) 99308 75757

By using our services, you acknowledge that you have read and understand this Privacy Policy